23s2s

✏️ Editing: 1768572357.M400309P4178547.mgh-web11.maghost.ro,S=22990,W=23442:2,

Envelope-to: heads@naturallights.biz
Delivery-date: Fri, 16 Jan 2026 16:05:57 +0200
Date: Fri, 16 Jan 2026 14:05:15 +0000
From: Twilio SendGrid Support <support@twiliosendgrid.zendesk.com>
Reply-To: Twilio SendGrid Support <support+id7R2JV1-Y2DRX@twiliosendgrid.zendesk.com>
To: unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa <heads@naturallights.biz>
Message-ID: <7R2JV1Y2DRX_696a459b4cf85_0bc6e7a7632687_sprut@zendesk.com>
In-Reply-To: <8e490906145bfebcd6da1a75f922318b@naturallights.biz>
 <7R2JV1Y2DRX_69679c9226074_03d59d22d7c98f_sprut@zendesk.com>
References: <7R2JV1Y2DRX@zendesk.com>
 <7R2JV1Y2DRX_6966d6f415456_6a6d34803a4819_sprut@zendesk.com>
 <8e490906145bfebcd6da1a75f922318b@naturallights.biz>
Subject: Request #24708130: How would you rate the support you received?
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## In replies all text above this line is added to the ticket ##

Hello unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa,

We'd love to hear what you think of our customer support on this ticket. =
Please take a moment to answer our survey below and tell us how we can im=
prove:

<h3>How satisfied were you overall with your interaction with support?</h=
3>
<br><a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?ove=
rall_csat=3D5&ticket_id=3D24708130&group=3DTX%2FFraud+Ops+%28TXO%29&brand=
=3DSendGrid&channel=3DWeb+Service&product=3D-&email_product=3D-&agent_nam=
e=3DLinda+Rogers" target=3D"_blank"><img src=3D"https://scarlet-anteater-=
2261.twil.io/assets/5%20green%20extra%20happy.png" alt=3D"Very Satisfied"=
 style=3D"width:32px;height:32px;">Very Satisfied</a>
<br><a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?ove=
rall_csat=3D4&ticket_id=3D24708130&group=3DTX%2FFraud+Ops+%28TXO%29&brand=
=3DSendGrid&channel=3DWeb+Service&product=3D-&email_product=3D-&agent_nam=
e=3DLinda+Rogers" target=3D"_blank"><img src=3D"https://scarlet-anteater-=
2261.twil.io/assets/4%20yellow%20less%20happy.png" alt=3D"Satisfied" styl=
e=3D"width:32px;height:32px;">Satisfied</a>
<br><a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?ove=
rall_csat=3D3&ticket_id=3D24708130&group=3DTX%2FFraud+Ops+%28TXO%29&brand=
=3DSendGrid&channel=3DWeb+Service&product=3D-&email_product=3D-&agent_nam=
e=3DLinda+Rogers" target=3D"_blank"><img src=3D"https://scarlet-anteater-=
2261.twil.io/assets/3%20mustard%20blank.png" alt=3D"Neither Satisfied nor=
 Dissatisfied" style=3D"width:32px;height:32px;">Neither Satisfied nor Di=
ssatisfied</a>
<br><a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?ove=
rall_csat=3D2&ticket_id=3D24708130&group=3DTX%2FFraud+Ops+%28TXO%29&brand=
=3DSendGrid&channel=3DWeb+Service&product=3D-&email_product=3D-&agent_nam=
e=3DLinda+Rogers" target=3D"_blank"><img src=3D"https://scarlet-anteater-=
2261.twil.io/assets/2%20orange%20less%20sad.png" alt=3D"Dissatisfied" sty=
le=3D"width:32px;height:32px;">Dissatisfied</a>
<br><a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?ove=
rall_csat=3D1&ticket_id=3D24708130&group=3DTX%2FFraud+Ops+%28TXO%29&brand=
=3DSendGrid&channel=3DWeb+Service&product=3D-&email_product=3D-&agent_nam=
e=3DLinda+Rogers" target=3D"_blank"><img src=3D"https://scarlet-anteater-=
2261.twil.io/assets/1%20red%20extra%20sad.png" alt=3D"Very Dissatisfied" =
style=3D"width:32px;height:32px;">Very Dissatisfied</a>
<br>

Here's a reminder of what your ticket was about:

----------------------------------------------

Linda Rogers, Jan 14, 2026, 5:39=E2=80=AFAM PST

Hello unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa,

We appreciate your interest in Twilio SendGrid.

We regret to inform you that after a thorough review, we=E2=80=99ve deter=
mined your account is not suitable for our platform and cannot be reactiv=
ated.

If you have any further questions or concerns, please don't hesitate to r=
each out to our team. We appreciate your understanding.

Thank you for considering Twilio SendGrid!

Sincerely,

Fraud Operations -
Onboarding & Compliance

----------------------------------------------

unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa, Jan 13, 2026, 3:51=E2=80=
=AFPM PST

On 2026-01-14 01:36, [System] Zenticket (Twilio Support) wrote:
> ## In replies all text above this line is added to the ticket ##
> =

> unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa
> =

> Jan 13, 2026, 3:36=E2=80=AFPM PST
> =

> Dear SendGrid Customer,
> =

> Unfortunately, your email practices have caused our automated systems
> to flag your account for termination. Your sending practices, metrics
> and external reputation are indicative of abuse and as such your
> account has been closed.
> =

> We sincerely apologize for this account being closed, and for any
> inconvenience this may cause you.
> =

> Sincerely,
> SendGrid Compliance
> =

> **Please respond directly to this ticket in order to start the
> reactivation process.** We apologize for any inconvenience this may
> have caused. Thank you for using SendGrid.
> =

> Customer UserID: 58532483
> Customer Username: unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa
> Customer Email: heads@naturallights.biz
> =

> -------------------------
> Your Twilio Ticket ID # 24708130
> View your ticket in Help Center:
> https://help.twilio.com/tickets/24708130
> Encoded ID # [7R2JV1-Y2DRX]
> =

> This email is a service from Twilio. Delivered by Zendesk [1].
> [7R2JV1-Y2DRX]
> =

> Links:
> ------
> [1] http://www.zendesk.com

Hello Team,
I hope you are doing well,

I did not engage in any strange conduct on my account, so why would it =

be closed? I saw this error when I tried to log in. This account is not =

accessible to you. For assistance, please get in touch with your =

administrator or support. Additionally, I received this ban mail on my =

mail ID after checking my mail.

Best Regards,
Heads

----------------------------------------------

unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa, Jan 13, 2026, 3:36=E2=80=
=AFPM PST

Dear SendGrid Customer,

Unfortunately, your email practices have caused our automated systems to =
flag your account for termination. Your sending practices, metrics and ex=
ternal reputation are indicative of abuse and as such your account has be=
en closed.

We sincerely apologize for this account being closed, and for any inconve=
nience this may cause you.

Sincerely,
SendGrid Compliance

**Please respond directly to this ticket in order to start the reactivati=
on process.**  We apologize for any inconvenience this may have caused. T=
hank you for using SendGrid.

Customer UserID: 58532483
Customer Username: unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa
Customer Email: heads@naturallights.biz

--------------------------------
This email is a service from SendGrid.

[7R2JV1-Y2DRX]=

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    <div style=3D"color: #b5b5b5;">## In replies all text above this line=
 is added to the ticket ##</div>
    <p dir=3D"ltr">Hello unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa,=
</p><p dir=3D"ltr">We'd love to hear what you think of our customer suppo=
rt on this ticket. Please take a moment to answer our survey below and te=
ll us how we can improve:</p><p dir=3D"ltr"></p><h3>How satisfied were yo=
u overall with your interaction with support?</h3><br><br><a href=3D"http=
s://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?overall_csat=3D5&amp;t=
icket_id=3D24708130&amp;group=3DTX%2FFraud+Ops+%28TXO%29&amp;brand=3DSend=
Grid&amp;channel=3DWeb+Service&amp;product=3D-&amp;email_product=3D-&amp;=
agent_name=3DLinda+Rogers" target=3D"_blank"><img src=3D"https://scarlet-=
anteater-2261.twil.io/assets/5%20green%20extra%20happy.png" alt=3D"Very S=
atisfied" style=3D"width:32px;height:32px;">Very Satisfied</a><br><br><a =
href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?overall_cs=
at=3D4&amp;ticket_id=3D24708130&amp;group=3DTX%2FFraud+Ops+%28TXO%29&amp;=
brand=3DSendGrid&amp;channel=3DWeb+Service&amp;product=3D-&amp;email_prod=
uct=3D-&amp;agent_name=3DLinda+Rogers" target=3D"_blank"><img src=3D"http=
s://scarlet-anteater-2261.twil.io/assets/4%20yellow%20less%20happy.png" a=
lt=3D"Satisfied" style=3D"width:32px;height:32px;">Satisfied</a><br><br><=
a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?overall_=
csat=3D3&amp;ticket_id=3D24708130&amp;group=3DTX%2FFraud+Ops+%28TXO%29&am=
p;brand=3DSendGrid&amp;channel=3DWeb+Service&amp;product=3D-&amp;email_pr=
oduct=3D-&amp;agent_name=3DLinda+Rogers" target=3D"_blank"><img src=3D"ht=
tps://scarlet-anteater-2261.twil.io/assets/3%20mustard%20blank.png" alt=3D=
"Neither Satisfied nor Dissatisfied" style=3D"width:32px;height:32px;">Ne=
ither Satisfied nor Dissatisfied</a><br><br><a href=3D"https://surveys.tw=
ilio.com/jfe/form/SV_3k1YpVwseXBcuCp?overall_csat=3D2&amp;ticket_id=3D247=
08130&amp;group=3DTX%2FFraud+Ops+%28TXO%29&amp;brand=3DSendGrid&amp;chann=
el=3DWeb+Service&amp;product=3D-&amp;email_product=3D-&amp;agent_name=3DL=
inda+Rogers" target=3D"_blank"><img src=3D"https://scarlet-anteater-2261.=
twil.io/assets/2%20orange%20less%20sad.png" alt=3D"Dissatisfied" style=3D=
"width:32px;height:32px;">Dissatisfied</a><br><br><a href=3D"https://surv=
eys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?overall_csat=3D1&amp;ticket_id=
=3D24708130&amp;group=3DTX%2FFraud+Ops+%28TXO%29&amp;brand=3DSendGrid&amp=
;channel=3DWeb+Service&amp;product=3D-&amp;email_product=3D-&amp;agent_na=
me=3DLinda+Rogers" target=3D"_blank"><img src=3D"https://scarlet-anteater=
-2261.twil.io/assets/1%20red%20extra%20sad.png" alt=3D"Very Dissatisfied"=
 style=3D"width:32px;height:32px;">Very Dissatisfied</a><br><br><p dir=3D=
"ltr">Here's a reminder of what your ticket was about:</p><p dir=3D"ltr">=
</p><div style=3D"margin-top: 25px" data-version=3D"2"><table class=3D"zd=
-liquid-comment" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" borde=
r=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%" style=3D=
"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <table width=3D"=
100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-lay=
out:fixed;" role=3D"presentation">        <tbody><tr>                    =
  <td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;">     =
         <img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; =
line-height: 100%; outline: none; text-decoration: none; -webkit-border-r=
adius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://=
twilio.zendesk.com/images/2016/default-avatar-80.png">            </td>  =
                  <td width=3D"100%" style=3D"padding: 0; margin: 0;" val=
ign=3D"top">            <p style=3D"font-family:'Lucida Grande','Lucida S=
ans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; li=
ne-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d=
1e;" dir=3D"ltr">                                                <strong>=
Linda Rogers</strong> (SendGrid)                                         =
 </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans Uni=
code','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-heig=
ht: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;"=
 dir=3D"ltr">              Jan 14, 2026, 5:39=E2=80=AFAM PST            <=
/p>                                    <div class=3D"zd-comment" dir=3D"a=
uto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Hello u=
nified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa,<br>&nbsp;<br>We appreciat=
e your interest in Twilio SendGrid.<br>&nbsp;<br><span style=3D"backgroun=
d-color: rgb(255,255,255); color: rgb(31,31,31);">We regret to inform you=
 that after a thorough review, we=E2=80=99ve determined your account is n=
ot suitable for our platform and cannot be reactivated.</span><br>&nbsp;<=
br>If you have any further questions or concerns, please don't hesitate t=
o reach out to our team. We appreciate your understanding.<br>&nbsp;<br>T=
hank you for considering Twilio SendGrid!<br><div class=3D"signature"><p =
dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">=
Sincerely,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; =
margin: 15px 0;">Fraud Operations -<br>
Onboarding &amp; Compliance</p></div></div><p dir=3D"ltr">               =
       </p></td>        </tr>      </tbody></table>    </td>  </tr></tbod=
y></table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"=
100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentati=
on">  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border-=
top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" c=
ellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"prese=
ntation">        <tbody><tr>                      <td valign=3D"top" styl=
e=3D"padding: 0 15px 0 15px; width: 40px;">              <img width=3D"40=
" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outlin=
e: none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-r=
adius: 5px; border-radius: 5px;" src=3D"https://twilio.zendesk.com/images=
/2016/default-avatar-80.png">            </td>                    <td wid=
th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">        =
                      <strong>unified_acct_US1567aae4bdbeaa3fb1599cf4f89d=
b4aa</strong>                          </p>            <p style=3D"font-f=
amily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,=
sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; marg=
in-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Jan 13, =
2026, 3:51=E2=80=AFPM PST            </p>                                =
    <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-=
height: 22px; margin: 15px 0;"><p dir=3D"ltr" style=3D"color: #2b2e2f; li=
ne-height: 22px; margin: 15px 0;">On 2026-01-14 01:36, [System] Zenticket=
 (Twilio Support) wrote:<br>&gt; ## In replies all text above this line i=
s added to the ticket ##<br>&gt; <br>&gt; unified_acct_US1567aae4bdbeaa3f=
b1599cf4f89db4aa<br>&gt; <br>&gt; Jan 13, 2026, 3:36=E2=80=AFPM PST<br>&g=
t; <br>&gt; Dear SendGrid Customer,<br>&gt; <br>&gt; Unfortunately, your =
email practices have caused our automated systems<br>&gt; to flag your ac=
count for termination. Your sending practices, metrics<br>&gt; and extern=
al reputation are indicative of abuse and as such your<br>&gt; account ha=
s been closed.<br>&gt; <br>&gt; We sincerely apologize for this account b=
eing closed, and for any<br>&gt; inconvenience this may cause you.<br>&gt=
; <br>&gt; Sincerely,<br>&gt; SendGrid Compliance<br>&gt; <br>&gt; **Plea=
se respond directly to this ticket in order to start the<br>&gt; reactiva=
tion process.** We apologize for any inconvenience this may<br>&gt; have =
caused. Thank you for using SendGrid.<br>&gt; <br>&gt; Customer UserID: 5=
8532483<br>&gt; Customer Username: unified_acct_US1567aae4bdbeaa3fb1599cf=
4f89db4aa<br>&gt; Customer Email: <a href=3D"mailto:heads@naturallights.b=
iz" rel=3D"noreferrer">heads@naturallights.biz</a><br>&gt; <br>&gt; -----=
--------------------<br>&gt; Your Twilio Ticket ID # 24708130<br>&gt; Vie=
w your ticket in Help Center:<br>&gt; <a href=3D"https://help.twilio.com/=
tickets/24708130" target=3D"_blank" rel=3D"nofollow noreferrer">https://h=
elp.twilio.com/tickets/24708130</a><br>&gt; Encoded ID # [7R2JV1-Y2DRX]<b=
r>&gt; <br>&gt; This email is a service from Twilio. Delivered by Zendesk=
 [1].<br>&gt; [7R2JV1-Y2DRX]<br>&gt; <br>&gt; Links:<br>&gt; ------<br>&g=
t; [1] <a href=3D"http://www.zendesk.com" target=3D"_blank" rel=3D"nofoll=
ow noreferrer">http://www.zendesk.com</a></p><p dir=3D"ltr" style=3D"colo=
r: #2b2e2f; line-height: 22px; margin: 15px 0;">Hello Team,<br>I hope you=
 are doing well,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: =
22px; margin: 15px 0;">I did not engage in any strange conduct on my acco=
unt, so why would it <br>be closed? I saw this error when I tried to log =
in. This account is not <br>accessible to you. For assistance, please get=
 in touch with your <br>administrator or support. Additionally, I receive=
d this ban mail on my <br>mail ID after checking my mail.</p><p dir=3D"lt=
r" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Best Rega=
rds,<br>Heads</p></div>                      </td>        </tr>      </tb=
ody></table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><table cla=
ss=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cellspacing=3D"=
0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%"=
 style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <table =
width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"=
table-layout:fixed;" role=3D"presentation">        <tbody><tr>           =
           <td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40p=
x;">              <img width=3D"40" height=3D"40" alt=3D"" style=3D"heigh=
t: auto; line-height: 100%; outline: none; text-decoration: none; -webkit=
-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D=
"https://twilio.zendesk.com/images/2016/default-avatar-80.png">          =
  </td>                    <td width=3D"100%" style=3D"padding: 0; margin=
: 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Grande',=
'Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size:=
 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; co=
lor:#1b1d1e;" dir=3D"ltr">                              <strong>unified_a=
cct_US1567aae4bdbeaa3fb1599cf4f89db4aa</strong>                          =
</p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans Unic=
ode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-heigh=
t: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" =
dir=3D"ltr">              Jan 13, 2026, 3:36=E2=80=AFPM PST            </=
p>                                    <div class=3D"zd-comment" dir=3D"au=
to" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"><p dir=3D=
"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Dear S=
endGrid Customer,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0;">Unfortunately, your email practices have caused o=
ur automated systems to flag your account for termination. Your sending p=
ractices, metrics and external reputation are indicative of abuse and as =
such your account has been closed.</p><p dir=3D"ltr" style=3D"color: #2b2=
e2f; line-height: 22px; margin: 15px 0;">We sincerely apologize for this =
account being closed, and for any inconvenience this may cause you.</p><p=
 dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;"=
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e2f; line-height: 22px; margin: 15px 0;">**Please respond directly to thi=
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any inconvenience this may have caused. Thank you for using SendGrid.</p>=
<p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0=
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4bdbeaa3fb1599cf4f89db4aa<br>Customer Email: <a href=3D"mailto:heads@natu=
rallights.biz" rel=3D"noreferrer">heads@naturallights.biz</a></p></div>  =
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Sid Gifari From Gifari Industries - BD Cyber Security Team