23s2s

✏️ Editing: 1767341546.M217029P341441.mgh-web11.maghost.ro,S=22604,W=23561:2,S

Envelope-to: heads@naturallights.biz
Delivery-date: Fri, 02 Jan 2026 10:12:26 +0200
To: heads@naturallights.biz
Content-Type: multipart/alternative; boundary="_----0KMJGDo7iK0l6dW5c5vuuA===_D9/C9-34424-DBD77596"
MIME-Version: 1.0
Reply-To: Princess from Kit <help@kit.com>
References: <d3b0fa928ece6a6a54839d0f48d5e9b42b4acfef@intercom> d9b818be-28e2ef89-1767336486-215472511395553-122238@outbound.intercom.kit.com 63cf1b56-233d1603-1767335874-215472511395553-122238@outbound.intercom.kit.com
Date: Fri, 02 Jan 2026 08:11:41 +0000
Subject: Re: My account on kit would be showing that some feature are disabled c...
From: "Princess from Kit" <help@kit.com>
Message-ID: <c3340676-1f35c72f-1767341501-215472511395553-122238@outbound.intercom.kit.com>
In-Reply-To: d9b818be-28e2ef89-1767336486-215472511395553-122238@outbound.intercom.kit.com

--_----0KMJGDo7iK0l6dW5c5vuuA===_D9/C9-34424-DBD77596
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

Thank you! =0A =0A Can you send the sample email sent from your previous em=
ail provider.=3F
--_----0KMJGDo7iK0l6dW5c5vuuA===_D9/C9-34424-DBD77596
Content-Transfer-Encoding: 7bit
Content-Type: text/html; charset="UTF-8"

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
<html style="background-color: #fff;">
<head>
<meta content="text/html; charset=utf-8" http-equiv="Content-Type">
<meta name="viewport" content="width=device-width">
<meta name="format-detection" content="telephone=no">

html {
    background-color: #fff;
  }

.main {
    font-family: Helvetica, Arial, sans-serif;
    letter-spacing: 0;
    width: 100%;
  }

table {
    border-spacing: 0;
    border-collapse: separate;
    table-layout: fixed;
  }

td {
    padding: 0;
    font-family: Helvetica, Arial, sans-serif;
  }

a {
    border: none;
    outline: none !important;
  }

/**
   * Content
   */

.content-td {
    line-height: 20px;
    font-size: 14px;
  }

.content-td .article-card,
  .content-td .intercom-interblocks-link-content-container {
    max-width: 500px;
    border: 1px solid #e0e0e0;
    border-radius: 2px;
    padding: 0;
    margin-bottom: 15px;
  }

.content-td .article-card .intercom-interblocks-link-content-container {
    border: none;
  }

.content-td .messenger-card table {
    border: none;
  }

.events {
    background-color: #F5F5F5;
    border-collapse: separate;
    border-spacing: 10px;
    table-layout: fixed;
    border-radius: 5px;
    border: 1px solid #E5E5E5;
    padding: 0px 15px 0px 15px;
  }

.content-td .ratings td,
  .content-td .fin-reply-options-old td,
  .content-td .messenger-card td {
    border: 0;
    padding: 0;
  }

.content-td .fin-reply-options td {
    border: none;
    padding: 0;
  }

.content-td .messenger-card td {
    text-align: center;
  }

.content-td .messenger-card td p {
    font-size: 14px;
    color: #6e7a89;
    text-align: center;
  }

.rating-link {
    max-width: 27px;
    min-height: 27px;
  }

.content-td > :first-child {
    margin-top: 0;
    padding-top: 0;
  }

.content-td h1 {
    font-size: 1.3em;
    font-weight: bold;
    line-height: 25px;
    margin-top: 20px;
    margin-bottom: 5px;
  }

.content-td h1 + h2 {
    margin-top: 0 !important;
  }

.content-td h2 + h1 {
    margin-top: 0 !important;
  }

.content-td h2 {
    font-size: 1.1em;
    font-weight: bold;
    margin: 20px 0 5px;
  }

.content-td h3 ,
  .content-td h4 ,
  .content-td h5 {
    font-size: 13px;
    font-weight: bold;
    margin-bottom: 5px;
  }

.content-td p {
    margin: 0 0 15px 0;
  }

.content-td p.no-margin {
    margin: 0;
    min-height: 15px;
  }

.content-td p img,
  .content-td h1 img,
  .content-td h2 img,
  .content-td li img,
  .content-td .intercom-h2b-button img {
    margin: 0;
    padding: 0;
    vertical-align: top;
  }

.content-td a {
    color: #1251ba;
    text-decoration: underline;
  }

.content-td .messenger-card .link {
    margin-bottom: 25px;
  }

.content-td strong {
    color: #606060;
  }

.content-td ol,
  .content-td ul {
    margin: 0 0 20px 40px;
    padding: 0;
    list-style: disc;
  }

.content-td ol {
    list-style: decimal;
  }

.content-td ol li,
  .content-td ul li {
    margin: 5px 0;
  }

.content-td blockquote {
    padding: 10px 0;
    margin: 10px 0;
    font-style: italic;
  }

.content-td blockquote a {
    color: #8C8C8C;
  }

.content-td img {
    max-width: 100%;
    margin: 15px 0 15px;
  }

.content-td .intercom-container {
    margin-bottom: 16px;
  }

.content-td hr {
    border: none;
    border-top: 1px solid #DDD;
    border-bottom: 0;
    margin: 20px 0;
  }

.content-td table th {
    font-weight: bold;
    background: #F6F6F6;
  }

.content-td table td,
  .content-td table th {
    padding: 7px 10px;
    border: 1px solid #DADADA;
    text-align: left;
    vertical-align: top;
  }

.content-td table {
    margin-bottom: 20px;
    border-collapse: collapse;
    border-spacing: 0;
  }

.content-td table.intercom-container.intercom-align-center {
    margin-left: auto;
    margin-right: auto;
  }

.content-td table.intercom-container td {
    border: none;
    padding: 0;
    margin: 0;
  }

.content-td a.reply-in-messenger-button {
    background-color: #286efa;
    color: white;
    padding: 6px 25px;
    margin: 0px 0 16px 0;
    border-radius: 20px;
    text-decoration: none;
    display: inline-block;
    font-size: 12px;
  }

.content-td p.reply-in-messenger-message {
    color: #8c8c8c;
    font-size: 12px;
    margin: 0;
  }

table.ratings,
  .content-td .messenger-card {
      border-collapse: separate;
      border-spacing: 0;
      table-layout: fixed;
      border-radius: 5px;
      border: 1px solid #dadfe3;
      margin-bottom: 0;
  }

table.fin-reply-options {
      border-collapse: separate;
      border-spacing: 0;
      table-layout: fixed;
      margin: 0;
  }

td .fin-reply-button {
      color: #0A2C93;
      text-decoration: none;
      border: 1px solid #FFFFFF !important;
      border-radius: 40px;
      background-color: #E7ECFE;
      padding: 8px 16px;
      display: block;
      margin-right: 10px;
  }

td .fin-reply-button-layout-updated {
      color: #0A2C93;
      text-decoration: none;
      border-radius: 40px;
      background-color: #E7ECFE;
      padding: 8px 16px;
      display: block;
  }

td .fin-reply-button:hover {
    background-color: #D3DCFF !important;
  }

.content-td table.ratings {
      width: 260px;
      padding: 16px 0;
  }

table.ratings {
      padding: 16px 0;
  }

.content-td .ratings table img {
      margin: 0;
  }

.align_top {
    vertical-align: top;
  }

.align_center {
      margin: 0 auto;
  }

/**
   * Footer
   */
   .smiley {
     padding: 4px;
   }
   .feedback_item:first-child .smiley {
     padding-left: 0;
   }
  .divider {
    border: none;
    height: 1px;
    color: #f0f0f0;
    background-color: #f0f0f0;
    margin: 0;
  }
  .feedback-text {
    margin-bottom: 0.3em;
    margin-top: 0;
  }
  .deemphasized_text {
    color: #8c8c8c;
  }
  .sent_to_text {
    font-weight: bold;
  }
  .dark_text {
    color: #222;
  }
  .light_text {
    color: #999;
  }
  .align_middle {
    vertical-align: middle !important;
  }

.history .history_content {
    font-style: normal;
    padding-top: 1px;
    border-left: 1px #ccc solid;
    margin: 0 0 0 .8ex;
    padding-left: 1ex;
  }
  .history .history_content > *:last-child {
    margin-bottom: 0;
  }
  .powered_by_badge {
    font-size: 14px;
  }
  .powered_by_link {
    color: #8c8c8c;
    font-weight: bold;
    text-decoration: none;
  }

/**
    * Email signature
    */
  .email_signature .container {
      margin-inline-start: 0;
  }
  .email_signature th {
      font-weight: normal;
  }
  .email_signature p,
  .email_signature h1,
  .email_signature h2 {
      margin: 0;
      padding: 0;
      text-align: start;
  }

.history {
    color: #500050;
  }

/**
   * Ticket with attributes
   */

.ticket_card {
    border: 1px solid #E1E1E1;
    border-radius: 8px;
    width: 100%;
    max-width: 570px;
    word-wrap: break-word;
  }

.ticket_card .app_logo {
      width: 100%;
      padding: 18px 40px;
      border-bottom: 1px solid #E1E1E1;
  }

.ticket_card .app_logo img {
      height: 26px !important;
      max-height: 26px !important;
      max-width: 100%;
  }

.ticket_card .body {
      padding: 28px 40px;
      font-size: 14px;
      font-weight: 400;
      line-height: 16px;
      width: 100%;
  }

.collapsed_ticket_card .title,
  .ticket_card .title {
      font-size: 18px;
      font-weight: 700;
      line-height: 24px;
  }

.ticket_card .ticket_state_description {
      font-size: 16px;
      line-height: 20px;
      padding-bottom: 24px;
  }

.ticket_card .ticket_state_step {
      border-radius: 8px;
      height: 4px;
      margin-bottom: 8px;
  }

.ticket_card .ticket_state_submitted {
      background-color: #334bfa;
      border-color: #334bfa;
  }

.ticket_card .ticket_state_in_progress {
      background-color: #b24d00;
      border-color: #b24d00;
  }

.ticket_card .ticket_state_waiting_on_customer {
      background-color: #db0629;
      border-color: #db0629;
  }

.ticket_card .ticket_state_resolved {
      background-color: #0f7134;
      border-color: #0f7134;
  }

.ticket_card .ticket_custom_state_submitted {
      background-color: #334bfa;
      border-color: #334bfa;
  }

.ticket_card .ticket_custom_state_in_progress {
      background-color: #334bfa;
      border-color: #334bfa;
  }

.ticket_card .ticket_custom_state_waiting_on_customer {
      background-color: #b24d00;
      border-color: #b24d00;
  }

.ticket_card .ticket_custom_state_resolved {
      background-color: #0f7134;
      border-color: #0f7134;
  }

.ticket_card .ticket_state_inactive {
      background-color: #DADADA;
      border-color: #DADADA;
  }

.ticket_card .ticket_progress {
      font-size: 13px;
      line-height: 16px;
  }

.ticket_card .ticket_state_label_inactive {
      color: #757575;
  }

.ticket_card .ticket_state_label_active {
      font-weight: 700;
  }

.ticket_card .ticket_state_label {
      margin-bottom: 4px;
  }

.ticket_custom_state .label {
      font-size: 16px;
      font-style: normal;
      font-weight: 700;
      line-height: 30px;
  }

.ticket_custom_state .submitted {
      color: #334bfa;
  }

.ticket_custom_state .in_progress {
      color: #334bfa;
  }

.ticket_custom_state .waiting_on_customer {
      color: #b24d00;
  }

.ticket_custom_state .resolved {
      color: #0f7134;
  }

.ticket_card .attribute_name {
      font-weight: 600;
      word-wrap: break-word;
  }

[dir="rtl"] .ticket_card .ticket_state_spacing {
      padding-left: 8px;
  }

[dir="ltr"] .ticket_card .ticket_state_spacing {
      padding-right: 8px;
  }

[dir="rtl"] .ticket_card .attribute_name {
      padding: 8px 0 8px 16px;
  }

[dir="ltr"] .ticket_card .attribute_name {
      padding: 8px 16px 8px 0;
  }

.ticket_card .attribute_value {
      word-wrap: break-word;
      padding: 8px 0;
  }

.ticket_card .ticket_description {
      padding-bottom: 24px;
  }

.reply_in_messenger_card {
    background: #F5F5F5;
    border-radius: 8px;
    width: 100%;
    max-width: 570px;
    word-wrap: break-word;
    padding: 16px;
  }

.reply_in_messenger_card .title {
    font-size: 16px;
    font-weight: 600;
    line-height: 24px;
    word-wrap: break-word;
  }

.reply_in_messenger_card .body {
    font-size: 14px;
    font-weight: 400;
    line-height: 20px;
    word-wrap: break-word;
    padding-top: 8px;
  }

.chat_notification_container {
    width: 100%;
    max-width: 570px;
    font-size: 14px;
    font-weight: 400;
    line-height: 20px;
    word-wrap: break-word;
  }

[dir="rtl"] .chat_notification_container .admin_avatar_wrapper {
    padding-left: 16px;
  }

[dir="rtl"] .chat_notification_container .user_avatar_wrapper {
      padding-right: 16px;
  }

[dir="ltr"] .chat_notification_container .admin_avatar_wrapper {
      padding-right: 16px;
  }

[dir="ltr"] .chat_notification_container .user_avatar_wrapper {
      padding-left: 16px;
  }

[dir="ltr"] .chat_notification_container .message_bubble {
      margin-left: auto;
  }

[dir="rtl"] .chat_notification_container .message_bubble {
      margin-right: auto;
  }

.chat_notification_container .user_avatar_wrapper .initials_avatar {
      border-radius: 100px;
      color: white;
      font-size: 12px;
      height: 28px;
      line-height: 28px;
      width: 28px;
      text-align: center;
  }

.chat_notification_container .comment_wrapper {
    padding: 12px 16px;
    border-radius: 10px;
    background: #F5F5F5;
  }

.chat_notification_container .comment_wrapper p {
    margin: 0;
  }

.chat_notification_container .brand_logo img {
      height: 26px !important;
      max-height: 26px !important;
      max-width: 100%;
  }

.chat_notification_container .comment_wrapper img {
    max-width: 100% !important;
  }

.collapsed_ticket_card {
    border: 1px solid #E1E1E1;
    border-radius: 8px;
    padding: 12px 20px;
  }

.align_middle {
    vertical-align: middle;
  }

@media (max-width: 768px) {
    .ticket_card .app_logo {
      padding: 18px !important;
    }

.ticket_card .body {
      padding: 18px !important;
    }

[dir="rtl"] .ticket_card .ticket_state_spacing {
      padding-left: 2px !important;
    }

[dir="ltr"] .ticket_card .ticket_state_spacing {
      padding-right: 2px !important;
    }

.ticket_card .ticket_state_spacing {
      padding-right: 2px !important;
    }

.ticket_card .ticket_description {
      padding-bottom: 16px !important;
    }

.fin-reply-options table,
    .fin-reply-options tbody,
    .fin-reply-options th,
    .fin-reply-options td,
    .fin-reply-options tr {
      display: block;
    }

.fin-reply-options,
    .fin-reply-options td {
      width: 100%;
    }

.fin-reply-button-wrapper {
      padding: 0 !important;
    }

td .fin-reply-button {
      margin: 4px 0 !important;
    }
  }

</style>

<style type="text/css" data-premailer="ignore">
  .content-td blockquote + * {
    margin-top: 10px !important;
  }

.ExternalClass .content-td h1 {
    padding: 15px 0 5px 0 !important;
  }

.ExternalClass .content-td h2 {
    padding: 0 0 5px 0 !important;
  }

.ExternalClass .content-td p {
    padding: 10px 0 !important;
  }

.ExternalClass .content-td hr + * {
    padding-top: 20px !important;
  }

.ExternalClass .content-td .intercom-container {
    padding: 5px 0 !important;
  }

.ExternalClass .content-td ol ,
  .ExternalClass .content-td ul {
    padding: 0 0 20px 40px !important;
    margin: 0 !important;
  }

img {
    max-width: 600px !important;
  }
  @media (max-width: 600px) {
    img {
      max-width: 100% !important;
    }
  }
</style>

</head>

<table cellspacing="0" border="0" cellpadding="0" align="center" bgcolor="transparent" class="main" style="font-family: Helvetica, Arial, sans-serif; letter-spacing: 0; width: 100%; border-spacing: 0; border-collapse: separate; table-layout: fixed;">
    <tbody>
        <tr>
  <td style="font-family: Helvetica, Arial, sans-serif; padding: 0;">
    <table id="chat_notification_email" class="chat_notification_container" style="border-spacing: 0; border-collapse: separate; table-layout: fixed; width: 100%; max-width: 570px; font-size: 14px; font-weight: 400; line-height: 20px; word-wrap: break-word;">
      <tbody>
      <tr>
        <td style="font-family: Helvetica, Arial, sans-serif; padding: 0;">
          
        </td>
      </tr>
      <tr>
        <td style="font-family: Helvetica, Arial, sans-serif; padding: 0;">
            </td>
</tr>
<tr>
    <td style="font-family: Helvetica, Arial, sans-serif; padding: 0;">
      <table class="" style="border-spacing: 0; border-collapse: separate; table-layout: fixed;">
        <tbody>
          <tr>
            <td class="admin_avatar_wrapper" style="font-family: Helvetica, Arial, sans-serif; padding: 0 16px 0 0;">
                <img width="28" height="28" alt="Princess" style="border-radius: 100px;" src="https://eml.kit.com/avatars/5098071/square_128/Princess-1727936428.png">
            </td>
            <td class="comment_wrapper" style="font-family: Helvetica, Arial, sans-serif; border-radius: 10px; background-color: #F5F5F5; padding: 12px 16px;" bgcolor="#F5F5F5">
              <div>
<p class="no-margin" style="margin: 0;">Thank you!</p>
<p class="no-margin" style="margin: 0;"><br></p>
<p class="no-margin" style="margin: 0;">Can you send the sample email sent from your previous email provider.?</p>
</div>
            </td>
          </tr>
        <tr height="8"></tr>
        </tbody>
      </table>
    </td>
  </tr>

<tr>
          <td style="font-family: Helvetica, Arial, sans-serif; padding: 0;">
            <table class="reply_in_messenger_card" style="border-spacing: 0; border-collapse: separate; table-layout: fixed; background-color: #F5F5F5; border-radius: 8px; width: 100%; max-width: 570px; word-wrap: break-word; padding: 16px;" bgcolor="#F5F5F5">
  <tbody>
  <tr>
    <td class="title" style="font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 600; line-height: 24px; word-wrap: break-word; padding: 0;">
      We're here to help
    </td>
  </tr>
  <tr>
    <td class="body" style="font-family: Helvetica, Arial, sans-serif; font-size: 14px; font-weight: 400; line-height: 20px; word-wrap: break-word; padding: 8px 0 0;">
      Reply directly to this email or through <a href="https://eml.kit.com/ntfy/HzijgMp0IxVTU6UYy6oQ5kelxdJ60puJ" style="outline: none !important; border-style: none;">our Messenger</a>
    </td>
  </tr>
  </tbody>
</table>

</td>
        </tr>

</tbody>
    </table>
  </td>
</tr>

</tbody>
  </table>
<img src="https://eml.kit.com/via/o?h=c8766dea5f18b2ded463c21a2b6d6f4deea177ed-e4n3xtxz_215472511395553_36849931176" width="1" height="1" style="display: block;" alt="intercom">

<img border="0" width="1" height="1" alt="" src="https://eml.kit.com/q/lOC5N9wkDKdGukewyPrctA~~/AAAAARA~/6ETYRfmZ1ak06ZC5SRti1LQ07sE63kEwsKd3o0Bomt-prCjDOUJ6yWUTx0GF9Y9TanQ9Af7E3_kVk46HmedFhg~~">
</body>
</html>
--_----0KMJGDo7iK0l6dW5c5vuuA===_D9/C9-34424-DBD77596--

Sid Gifari From Gifari Industries - BD Cyber Security Team