How satisfied were you overall with your interaction with support?
Very Satisfied
Satisfied
Neither Satisfied nor Di= ssatisfied
Dissatisfied
Very Dissatisfied
Here's a reminder of what your ticket was about: ---------------------------------------------- Linda Rogers, Jan 14, 2026, 5:39=E2=80=AFAM PST Hello unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa, We appreciate your interest in Twilio SendGrid. We regret to inform you that after a thorough review, we=E2=80=99ve deter= mined your account is not suitable for our platform and cannot be reactiv= ated. If you have any further questions or concerns, please don't hesitate to r= each out to our team. We appreciate your understanding. Thank you for considering Twilio SendGrid! Sincerely, Fraud Operations - Onboarding & Compliance ---------------------------------------------- unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa, Jan 13, 2026, 3:51=E2=80= =AFPM PST On 2026-01-14 01:36, [System] Zenticket (Twilio Support) wrote: > ## In replies all text above this line is added to the ticket ## > = > unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa > = > Jan 13, 2026, 3:36=E2=80=AFPM PST > = > Dear SendGrid Customer, > = > Unfortunately, your email practices have caused our automated systems > to flag your account for termination. Your sending practices, metrics > and external reputation are indicative of abuse and as such your > account has been closed. > = > We sincerely apologize for this account being closed, and for any > inconvenience this may cause you. > = > Sincerely, > SendGrid Compliance > = > **Please respond directly to this ticket in order to start the > reactivation process.** We apologize for any inconvenience this may > have caused. Thank you for using SendGrid. > = > Customer UserID: 58532483 > Customer Username: unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa > Customer Email: heads@naturallights.biz > = > ------------------------- > Your Twilio Ticket ID # 24708130 > View your ticket in Help Center: > https://help.twilio.com/tickets/24708130 > Encoded ID # [7R2JV1-Y2DRX] > = > This email is a service from Twilio. Delivered by Zendesk [1]. > [7R2JV1-Y2DRX] > = > Links: > ------ > [1] http://www.zendesk.com Hello Team, I hope you are doing well, I did not engage in any strange conduct on my account, so why would it = be closed? I saw this error when I tried to log in. This account is not = accessible to you. For assistance, please get in touch with your = administrator or support. Additionally, I received this ban mail on my = mail ID after checking my mail. Best Regards, Heads ---------------------------------------------- unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa, Jan 13, 2026, 3:36=E2=80= =AFPM PST Dear SendGrid Customer, Unfortunately, your email practices have caused our automated systems to = flag your account for termination. Your sending practices, metrics and ex= ternal reputation are indicative of abuse and as such your account has be= en closed. We sincerely apologize for this account being closed, and for any inconve= nience this may cause you. Sincerely, SendGrid Compliance **Please respond directly to this ticket in order to start the reactivati= on process.** We apologize for any inconvenience this may have caused. T= hank you for using SendGrid. Customer UserID: 58532483 Customer Username: unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa Customer Email: heads@naturallights.biz -------------------------------- This email is a service from SendGrid. [7R2JV1-Y2DRX]= ----==_mimepart_696a459b84b5c_661998232bd Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

## In replies all text above this line= is added to the ticket ##

Hello unified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa,=

We'd love to hear what you think of our customer suppo= rt on this ticket. Please take a moment to answer our survey below and te= ll us how we can improve:

How satisfied were yo= u overall with your interaction with support?

Very Satisfied

Satisfied

<= a href=3D"https://surveys.twilio.com/jfe/form/SV_3k1YpVwseXBcuCp?overall_= csat=3D3&ticket_id=3D24708130&group=3DTX%2FFraud+Ops+%28TXO%29&am= p;brand=3DSendGrid&channel=3DWeb+Service&product=3D-&email_pr= oduct=3D-&agent_name=3DLinda+Rogers" target=3D"_blank">Ne= ither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Here's a reminder of what your ticket was about:

=

= = = = Linda Rogers (SendGrid) = Jan 14, 2026, 5:39=E2=80=AFAM PST <= /p> Hello u= nified_acct_US1567aae4bdbeaa3fb1599cf4f89db4aa,   We appreciat= e your interest in Twilio SendGrid.   We regret to inform you= that after a thorough review, we=E2=80=99ve determined your account is n= ot suitable for our platform and cannot be reactivated.  <= br>If you have any further questions or concerns, please don't hesitate t= o reach out to our team. We appreciate your understanding.   T= hank you for considering Twilio SendGrid! = Sincerely, Fraud Operations - Onboarding & Compliance =

<= p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans= ',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b= ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> = unified_acct_US1567aae4bdbeaa3fb1599cf4f89d= b4aa Jan 13, = 2026, 3:51=E2=80=AFPM PST = On 2026-01-14 01:36, [System] Zenticket= (Twilio Support) wrote: > ## In replies all text above this line i= s added to the ticket ## > > unified_acct_US1567aae4bdbeaa3f= b1599cf4f89db4aa > > Jan 13, 2026, 3:36=E2=80=AFPM PST &g= t; > Dear SendGrid Customer, > > Unfortunately, your = email practices have caused our automated systems > to flag your ac= count for termination. Your sending practices, metrics > and extern= al reputation are indicative of abuse and as such your > account ha= s been closed. > > We sincerely apologize for this account b= eing closed, and for any > inconvenience this may cause you. >= ; > Sincerely, > SendGrid Compliance > > **Plea= se respond directly to this ticket in order to start the > reactiva= tion process.** We apologize for any inconvenience this may > have = caused. Thank you for using SendGrid. > > Customer UserID: 5= 8532483 > Customer Username: unified_acct_US1567aae4bdbeaa3fb1599cf= 4f89db4aa > Customer Email: heads@naturallights.biz > > -----= -------------------- > Your Twilio Ticket ID # 24708130 > Vie= w your ticket in Help Center: > https://h= elp.twilio.com/tickets/24708130 > Encoded ID # [7R2JV1-Y2DRX]> > This email is a service from Twilio. Delivered by Zendesk= [1]. > [7R2JV1-Y2DRX] > > Links: > ------ &g= t; [1] http://www.zendesk.com Hello Team, I hope you= are doing well, I did not engage in any strange conduct on my acco= unt, so why would it be closed? I saw this error when I tried to log = in. This account is not accessible to you. For assistance, please get= in touch with your administrator or support. Additionally, I receive= d this ban mail on my mail ID after checking my mail. Best Rega= rds, Heads

= = unified_a= cct_US1567aae4bdbeaa3fb1599cf4f89db4aa = Jan 13, 2026, 3:36=E2=80=AFPM PST Dear S= endGrid Customer, Unfortunately, your email practices have caused o= ur automated systems to flag your account for termination. Your sending p= ractices, metrics and external reputation are indicative of abuse and as = such your account has been closed. We sincerely apologize for this = account being closed, and for any inconvenience this may cause you. Sincerely, SendGrid Compliance **Please respond directly to thi= s ticket in order to start the reactivation process.** We apologize for = any inconvenience this may have caused. Thank you for using SendGrid. = Customer UserID: 58532483 Customer Username: unified_acct_US1567aae= 4bdbeaa3fb1599cf4f89db4aa Customer Email: heads@naturallights.biz =

This email is a service from SendGrid. Delivered by Zendesk.

[7R2JV1-Y2DRX] = ----==_mimepart_696a459b84b5c_661998232bd--